By commissioning Sanftmut (artist) for art services, the client agrees to all terms and conditions stated in this document.

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General

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1. All works done by the artist are not to be used as non-fungible token. Non-comliance to this term will be met with legal action.

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2. The artist reservices the right to refuse a commission for any reason without need of explanation.

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3. Inapropriate/aggressive behavior or speech will not be tolerated. Should this or a breach of the ToS occur, the artist may stop or cancel the commission.

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4. The client must read, understand, and agree to all terms. By continuing with the commission and going forth with the payment, the client has agreed to the above terms. 

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Payment/prices

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1. All prices are in Euro. Trades will not be accepted in place of Euro, unless stated otherwise by the artist. 

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2. Prices are subject to change according to size, complexity, and/or detail of the piece at the discretion of the artist.

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3. Prices site-wide are also subject to change at any time at the discretion of the artist.

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4. Final prices stated by the artist are non-negotiable if not otherwise stated by the artist.

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5. Prices of finished art prints and/or originals are non-negotiable and will be shipped after the receivement of the payment.

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Process/communication

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1. The client must provide image references if available either via link in order form, or via e-mail to the artist and/or clear and concise reference/description of the subject/character being commissioned in order to avoid confusion.

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2. Quotes may be provided at the clients request. Quotes do not necessarily represent the final price, but are only an estimate at the time of sending and can be changed at any point in the future at the artists discretion.

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3. Clients may request changes during the sketching process. Changes applied after this check in may require an extra fee based on the nature or complexity of the change. 

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4. Work in progress images will be sent to the client during sketching stage for approval.

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5. Final commission piece will be sent via e-mail provided to the artist by client, or by request, a google drive link in order to receive the full quality image. 

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6. The platform for communication must be established in advance so that both the client and artist can have a reliable line of communication, whether it be over e-mail, instant messaging etc. 

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7. Due to unpredictable variation in each unique order, the artist does not work with explicit deadlines. Please allow up to 5 weeks for commission turnaround, unless otherwise stated by the artist, which could mean a further delay in delivery.

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Rights

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1. The commissioned art may not be used for commercial purposes, redistributed or reproduced unless otherwise stated by the artist. The client may not make any profit off of the piece, which includes but is not limited to digital prints, physical items, original artwork, etc. unless otherwise expressly permitted by the artist.

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2. Requests for use of artwork for advertising or merchandise may be discussed with the artist via e-mail, and must be adressed before the art is delivered so that the artist may add a watermark to the piece intended to be displayed. 

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3. The artist retains all rights to the piece of artwork itself, including the right to make any merchandise. This must be communicated with the client in advance and have the clients full consent.

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4. Removing any artist watermark is a violation of these terms. 

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5. The artist retains the right to crop, edit, or alter the image for promotional use. 

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6. The artist does not claim rights to any intellectual property or the subject(s)/character(s) depicted in commissioned artwork. 

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7. The client may not alter or edit the piece of artwork itself unless agreed upon by the artist. 

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8. If permission has been obtained from the artist, the piece may be posted to their platforms of choice so long as full credit is given to the artist. 

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9. The client may not claim the commissioned piece as their own work in any way, shape or form. 

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10. The commissioned artwork may not be resold. 

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11. The artist is not responsible for providing the client with a physical object, print, merchandise, etc. of artwork unless ordered as such. 

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12. The client may print a copy of the commissioned artwork for personal use if provided with written consent by the artist. It may not be redistributed or sold in any way

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13. If given expressed permission by the artist to use the commissioned piece for any advertising/merchandise, the client agrees to use a watermarked (small print artists name/info included) version of said artwork, and may pay an additional fee for the rights at the artists discretion.

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14. Artwork will only be watermarked if intended for any display other than personal use. 

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Refund policy for commissions

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1. If the client wishes for a refund before beginning any work, a full refund will be provided.

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2. If the client wishes for a refund after beginning any work, a percentage of the refund will be provided at the artisans discretion based on how much work was completed. 

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3. If the client requests a refund after the commission is completed, no refund will be provided as each work is unique to the buyer. 

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Refund policy for prints and originals

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1. If the buyer requests a refund after placing an order but before said order is shipped, the full refund will be provided.

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2. If the buyer requests a refund after receiving the item, the buyer must provide shipping cost for the refund and will receive the full worth of the undamaged item after the item is back with the seller. Shipping costs will be fully carried by the buyer.